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Terms and Conditions

Craig Peter Ward trading as eternal endemism (ABN 81 674 971 855) and its related entity sevare provide this service to you subject to the following Terms and Conditions. Placement of an order and your usage of this site constitutes your acceptance of these terms and conditions.

 

Copyright and Trademark Notice  

This site, eternal endemism, is owned and operated by Craig Ward as a director of Sevare Pty Ltd, and unless otherwise specified all material appearing in this site, including the eternal endemism logo, text wording, site design, graphics, icons, images, photography and any other material content as well as the selection, assembly and arrangement is protected by applicable copyright laws. You may use the content of this site for the intention of shopping online, placing an order or for informative read only purposes. No material content from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the prior written permission of Craig Ward and Sevare Pty Ltd. Any unauthorised use of the content material appearing away from this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

 

Dispatch, Delivery and Order Agreement Information

If you have purchased a physical item from our website, we will do our best to ship the item within 48 hours but during peak holiday and busy periods, processing time may take up to 7 days.

Shipping is via Australia Post, unless otherwise requested. Please ensure someone is available to accept your package or leave unattended arrangements have been made with your postal carrier.  Australia Post may require someone to sign for your delivery at your local Australia Post outlet if no one is home.  Your purchase is being shipped from a rural post office in Far North Queensland, which adds 2-3 days to standard Australia Post delivery times.

For all orders outside of Australia, air mail arrangements will be made using Australia Post’s international freight service, this is to ensure customers of a prompt cost effective delivery.

 

Payment Options and Security of Your Details

Eternal endemism is Australia-based.  All prices are in Australian dollars and are applicable to Australian GST.  No credit card numbers or authorisation codes are stored in our system at any point. Your credit card details are passed onto the Paypal e-commerce gateway for payment processing.

There is no credit card or Paypal surcharge to make purchases with eternal endemism unless otherwise stated.  Please be sure to provide your full name, exact billing address, email address and telephone numbers as any incorrect information may cause a delay in processing your order.

Purchases will be listed on your card statement under the reference ‘Craig Peter Ward trading as eternal endemism’.

Our currency of choice by default is the Australian dollar ($AUD). Payments made in any currency other than $AUD are subject to the ecommerce currency conversions at the relevant exchange rate applying on the date of processing your payment and are not determined by eternal endemism.

Bank cheque, Direct deposit or Australia Post money order option can also be catered for by us at eternal endemism for customers who prefer not to pay via credit card. These payment methods require you to email us with your full name, delivery address, contact phone number and specific item requested. Complete costing including postage will be emailed, valid for 30 days, in response, and on clearance of payment goods will be dispatched with a processed invoice.

 

Warranty and Returns Policy

Please choose your products carefully, as we do not refund processed shipped orders unless they are compromised in some way or unless otherwise stated. In the rare event that we cannot fulfill your order or some items within the order cannot be shipped within 7 business days, we will notify you immediately by email as to whether the goods you require are to be backordered or whether you wish a credit refund.

Returns are only available for orders that are genuinely defective in appearance, incorrectly packaged or sent in error.  Should the need arise to return a product or products please advise us by phone or text us on 0455 108 115 or email us at orders@eternalendemism.com within 7 days of the date of receipt of your order. Eternal endemism will resupply your order promptly or any part thereof freight free in instances upon receipt of the returned goods which are in error by fault of eternal endemism or obviously defective from manufacture. To assist us with any returns please provide us with the following details: your full name and address, product details, invoice number, date of purchase, and the reason for return. Upon receipt of this information we will contact you with the preferred method of goods return if the item cannot be returned by post.  Return address  -  eternal endemism PO Box 357, MOSSMAN QLD 4873.

 

Information Disclaimer

No warranty is made that any material content within this site is fully complete or accurate. All information listed in this site is for informational purposes only, and is represented in summary or aggregate form. You (the customer or user) take full and total responsibility for what you do with this information and from any resulting outcome of your actions.

 

Disclaimer for Use of Website and Limitation of Liability

We may access statistics on visitor traffic to our website. These are anonymous and do not identify specific visitors. We may anonymously track your visit to our website by using cookies which are provided by others, such as through online advertising or third party site referrals. This enables us to understand how our website is used for future improvement. Cookies are now used as a standard by many websites. If you prefer not to allow the use of cookies, you may be able to adjust your browser to turn them off or notify you when they are being used.

You expressly agree that the use of this site is at your own risk and in no event will eternal endemism, its creators, employees and third party providers warrant that the site will be uninterrupted or error free. In addition eternal endemism cannot be held responsible for the accuracy, copyright compliance, information, content, or links provided through this site and does not make any warranty as to the results that may be obtained from the use of this site.

You acknowledge that in purchasing any items from eternal endemism, you have relied upon your own skill and judgment in choosing the correct product described, and also acknowledge that eternal endemism shall not be liable for any information, recommendation or advice provided as to quality, performance, suitability or otherwise in relation to the goods advertised in this website.

You agree that the sole and exclusive maximum liability to eternal endemism arising from any product sold to you from this website shall be the price of the product ordered. In no event shall eternal endemism, its creators, employees and representatives be liable for special, indirect, consequential or punitive damages related to the products sold. To the extent permitted by law, you release and discharge eternal endemism, its creators, employees and representatives from all forms of direct, indirect or consequential losses or damage (including loss of profit, loss of data or other intangible losses) arising out of or in connection with eternal endemism or your use of this site, including loss or damage to goods in delivery or that caused by the negligence of eternal endemism, its creators, employees and representatives.

You agree to indemnify and hold eternal endemism, its creators, employees and representatives exempt of any claim or demand, including reasonable legal fees, charge backs and unauthorised credit card transactions, made by you or any third party due to or arising out of the content you submit to or transmit from this website, your use of this site, your connection to this site, your violation of the Terms of Use.

 

Property and Risk Policy

All goods ordered, paid for in full and shipped from our premises become the property of the customer and all risk of lost or damage in delivery is transferred to the customer.  Orders are securely packed to prevent minimal damage to goods during shipping and are handled with the utmost care at our dispatch, however our responsibility for any damage to goods or loss of goods during delivery ends when an order has left our premises.  Australia Post Extra Cover insurance is only available within Australia and only with Registered Post delivery. For overseas deliveries, Australia Post will only pay insurance claims for missing or damaged contents if the overseas postal administration can confirm the loss or damage by inspection.  This option is available to the customer at an additional cost.